Support

Start with your church

Your account is created and managed by an admin at your own church, and they hold everything in it. Ask them first if you need a roster changed, a date swapped, your name or details corrected, an account for someone new, or a password reset. They can do all of it in seconds, and we cannot change a church's information for it.

Common questions

I can't sign in.

Check you picked the right church on the first screen, then use the same username your church gave you. If you signed up with Apple or Google, use that button rather than a password. If it still fails, your church admin can reset you.

How do I install Shepherd?

You can add it to your phone's home screen straight from the browser. Your church's Shepherd address has a step by step guide at /install once you are signed in.

How do I delete my account?

In the app, open More and tap Delete account. In a browser, open Preferences and look under Your account. That removes your login and signs you out everywhere. Your name stays in your church's own directory, so its records stay complete — ask your church admin if you want that removed too.

What do you do with my information?

It is set out in the privacy notice.

Still need us?

Send a message and we will reply to the address you give. If it is about your own church's roster or details, please ask your church admin first — they will be much quicker than we can be.